Privacy Policy

SQLHA, LLC, (“SQLHA”) values you and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose data.

This Privacy Statement describes the privacy practices of SQLHA for data that we collect:

• through SQLHA.com, which is owned and operated by us, from which you are accessing this Privacy Statement (the “Website”)
• through partner websites not operated by us but running or hosting essential services for SQLHA (the “Partners”)
• through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”)
• through regular or HTML-formatted e-mail messages that we send you that may link to this Privacy Statement and through direct contact (the “Communications”)

Collectively, we refer to the Website and our Social Media Pages as the “Online Services.” All online services together with the Communications make up the SQLHA Customer Services (the “Customer Services”). By using the Customer Services, you agree to the terms and conditions of this Privacy Statement.

Collection of Personal Data

“Personal Data” is information that can identify you as an individual or relate to an identifiable individual. SQLHA, LLC, does not collect any information from you when browsing the Website other than as described in the section Cookies below. However, there are several specific activities that you may choose to do on the Website which will generate or require some form of personal data. To see how this data can be removed, read the section How You Can Access, Change, or Suppress Personal Data. Some Personal Data is required by vendors we use to provide functionality (the “Partners”).

When using the “Contact Us” function on the Website, it uses your browser’s functionality to open a new blank e-mail message in your default e-mail software which you can send to us. All e-mails sent to SQLHA will contain the information you choose to share and will be stored by Microsoft Office 365 which provides e-mail service to SQLHA.

You may enter comments on our blog which will ask for some information such as an e-mail address, and will store information such as the IP address in a WordPress database hosted by InMotion Hosting.

If you choose to sign up for the SQLHA newsletter, the information you provide, which will by definition include an e-mail address will be stored by MailChimp.

For meetings and training, we use video conferencing provided by Cisco’s Webex and Adobe Connect, and file sharing from Citrix’s Sharefile. These may require you entering information such as names and e-mail addresses to verify your identity for access, and store such credentials.

In addition to the Partners listed above, SQLHA also uses Learn on Demand Systems for our online labs, Vimeo for hosting online videos such as the Mission Critical Moment, and Content Shelf for selling the book Mission Critical SQL Server. We recommend that you consult each of the Partner’s websites listed above for their respective privacy policies before you enter any data on their respective websites.

Use of Personal Data

Any information provided by you is used to understand your needs and provide a better service.

We do not sell our customer data. Nor do we disclose this information to third parties except where we use those third parties (listed here as our Partners) to provide a service such as delivery and receipt of e-mail communications, hosting the website or online meetings, etc.

We may use your information for the following reasons:

• To respond to your comment or request
• To send periodic e-mails and to contact you for market research purposes
• To provide access to content, shared files, video conference, or to provide connectivity to training and lab resources
• To personalize your website experience
• To improve our products or services based on your needs

We are privacy and security conscious and do what we can to protect your data. Information that you do not wish to disclose is best not included by you via e-mail or things like blog post comments. When working with customers on a consulting engagement, we ensure that a non-disclosure agreement is in place to be able to share more sensitive information.

Links to Other Websites

The Site may contain links to other websites of interest. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites; such sites are not governed by this privacy statement.

Cookies

A cookie is a small file which asks permission to be placed on your computer hard drive. Cookies allows websites to respond to you as an individual. You may choose to accept or decline cookies, though disabling cookies may limit the full experience of the Website. The Website tries to avoid the use of cookies directly where possible.

Where applicable, such as signing up for our newsletter, our Partners may require the use of cookies to provide functionality necessary.

Security

SQLHA, LLC takes your security seriously. This is why the Website uses a certificate to ensure that it uses HTTPS. However, we cannot guarantee the security of other sites of interest which may be linked.

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

How You Can Access, Change, or Suppress Personal Data

If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us (such as a comment on a blog post), or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can use the contact information in the section How to Contact Us. We will try to comply with your request as soon as reasonably practicable.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed, or other limitations you would like to put on our use of your Personal Data. For example, if you choose to have a comment removed from one or more blog posts removed, provide the blog post name, date, and any other relevant information.

To remove yourself from our Mailchimp list, you may edit or remove your information through the links provided in the newsletter or on our website. If you opt out of receiving marketing e-mails from us, we may still send you important administrative messages, from which you cannot opt out.

For your protection, we only fulfill requests for the Personal Data associated with the particular e-mail address that you use to send us your request, and we may need to verify your identity before fulfilling your request.

Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.

How to Contact Us

If you have a question related to this Privacy Statement, please click on Contact Us on the Website or at:

SQLHA, LLC
197 Newton St., Apt. 1
Waltham, MA 02453
USA

General Data Protection Regulation

Please note that for the purposes of Regulation (EU) 2016/679 (“GDPR”), the data controller and its legal representative is SQLHA, LLC. The data controller, its legal representative, and the relevant Data Protection Officer may be contacted using the methods listed above. Please be aware that where GDPR applies you have the right to lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

European Union Minors’ Privacy: Where GDPR applies, we do not knowingly collect Personal Data from children under age 16 (or such lower age permitted under applicable local law not being lower than age 13).

International Transfer: If you are located where GDPR applies, information that we collect (including through cookies) will be processed and stored in the United States. The appropriate cross-border transfer method governing Personal Data included in such transfers is the EU Standard Contractual Clauses agreement pursuant to EC Decision 2010/87/EU.

Updates to this policy

We may update this privacy policy by posting a new version here. You should check this page occasionally to ensure you are familiar with any changes as those changes, once posted, will supersede earlier version of our Privacy Policy.